Privacy policy

At Technical Stage Services (TSS) our vision is for all events and all venues to have the best technology that suits their needs, within their budget.

Any time we use your information we are driven by this vision and nothing else.

We aim to be open and honest in all our dealings with you, and the use of your data is no exception. This policy sets out everything you need to know about how we collect, process, store and share your personal information. We will update this policy if we change the way we work, or if we identify anything else that we think you need to know about, or if the rules change on what we need to tell you.

In short, we collect information that helps us provide a better service to you, we store it securely using industry standard software and service providers, we only share it with a 3rd Party when it’s necessary to provide a service to you, or where you have given us your express permission to share it for a specific purpose, and we will never sell your information to anyone.

If you think we’ve missed something, have any questions about anything in this policy, or you have any questions or concerns about the information we hold for you personally, then please get in touch with Sharon – email or call 0330 008 0480.

What information do we collect?

When you contact us to buy something, or to ask for a quote to buy something, we collect some personal information from you like your name, email address, phone number, address. We use this to send you information about your quote or order, and we may share some of this information with a 3rd Party if we need to in order to complete or deliver your order, e.g. we will give your name and address to our courier so they can deliver a product to you.

We store this information, along with your purchase and quote history, in one of our secure databases; 1 holds details of all enquiries, and the other only holds details relating to hire enquiries. Both are hosted on our own secure servers and have access controls so that people only have the access they need for their role.

We keep this information so that when you want to buy something else, or you want advice or help with what you’ve bought, we can find you and your past enquiries and can help you much more effectively than if we didn’t keep this information.

From time to time we may also want to tell you about other products or services of ours, or events and training. We hate spam, and we have better things to do with our time than send you lots of junk email, and so we really do only contact you about things that we think you might be interested in – that might be by email, post or by phone. If you’re not interested you can hit delete, make use of the shredder, or say ‘thanks, but no thanks’. If you never want to hear from us ever again, you can ask us to stop sending any marketing to you – you can contact Sharon directly, or on any marketing email there will be a link to unsubscribe, or update your preferences.

We store your name, email address and contact preferences for marketing purposes in a 3rd Party mailing software (Mailchimp). This collects system information like your iP address, whether you opened the email, which links you clicked on etc. We use some of this information to make the content we send out more relevant, but most of it we don’t access because we don’t need it (and if we can work out a way to stop collecting it unnecessarily, we will).

We never sell any of your information, and we only share it with a 3rd Party we trust when it is necessary to complete an order. If we wanted to share your information with a 3rd Party for any other reason we would only do so on a case by case basis, and we would always ask your permission first.

Our Website

When you visit our website, it uses cookies, like pretty much every other website on the planet, to give you a better experience. See below for full details of how we use cookies.

Like most websites we also use Google Analytics to track how many people are visiting the website, which pages they visit, how long they spend looking at different pages, and how they are finding us online. This helps us identify what pages are relevant and engaging, and where people go online to find us.

Again, the purpose of collecting this information is not sinister, it’s just so that we can make our website more relevant and help get our message across better.

When you make an enquiry through the website we collect your details so that we can respond to you. We will add these to our database(s) as a record of what we’ve discussed for future reference. We will then only use your data as we have set out above, but if you don’t want this to happen just let us know and we won’t record it.

Payment Details

When you buy through the webshop, at the point you pay for your goods you are directed to a 3rd Party site – either our card payment processor, or Paypal. We never see, collect or store your payment details – it is all done by these 3rd Party sites. If you call us to make payment over the phone, which is our least preferred method of payment, we input your details directly into the card payment processor site – we don’t write them down or record them anywhere. We comply with a set of standards (PCI DSS if you want to look them up) that means your payment data is secure.

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