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Important changes to call charges for 0845 Numbers

23 Jun 2015

We wanted to make you aware that from the 1st July 2015, the way that charges are calculated for 0845 phone numbers is changing.

From 1st July, whenever you call our 0845 number from a landline or a mobile, the cost will be made up of two parts:

  1. the ‘access charge’: this is set by your phone company and for major mobile providers ranges from around 20p to 44p per minute. You will need to speak to your phone company to find out the access charge for your phone.
  2. the ‘service charge’: this is set by the company who provides our phone line and will be 7p per minute.

For the total cost of the call you will need to add these two charges together. For more information on the changes visit

You may prefer to use our alternative phone number which is:
0330 008 0480

This is a geographic number and is included in most phone packages that have inclusive minutes (please check with your phone provider for details).

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