Hire Manager

ABOUT US: 

We’re one to watch in the industry – we’ve been consistently growing for years (excluding The COVID Years, obviously!) and are ready to take things to the next level. Technical Stage Services are specialists in Theatre and Live Event Technology. Unlike most companies in the industry we offer a full range of services for our customers – and we do them well.

Whether it’s dry hire, full event production, equipment sales, installation, testing and inspections or repairs, we’re the only phone number a technical manager, facilities manager or event organiser needs to get all their tech needs sorted.

Our business is built on long term relationships, and we’re not after every single pound from our customers every time – we’ll work with them to prioritise their budgets and give them a plan to eventually get them what they need, even if that takes years.

We’ve been in business for 21 years so we must be doing something right 😉

Who you’ll be working with: 

We’re a friendly team of 16 who all have the same aim: to do a great job for our customers. We do our best to do things properly and not cut corners – particularly when it comes to safety.  Even when people leave they still feel like part of the team – 3 of our current team returned having previously left, and most of our ex-team members still freelance for us regularly!

What we do can be stressful – it’s events after all – but we all have a ‘can-do’ mentality and will always pitch in to help each other when needed. And we’ll have a few laughs along the way!

As head of the Hire Team you’ll also be a member of our Senior Leadership Team, playing a vital role in the decisions taken to drive the business forward. We meet off site once a quarter to review where we are against our targets, set new targets for the next period, and tackle any big issues that are impacting the business right now. We then meet weekly to make sure we’re on track and sort out the niggly issues as we go.

What you’ll be doing: 

As Hire Manager your purpose is to make sure that the hire team delivers its targets, and that all hire projects are profitable and delivered on time, on budget and to the customer’s satisfaction.

In a nutshell, you’ll be responsible for everything that goes on in the Hire Team. That doesn’t mean you need to do everything – you’ve got great office and warehouse teams to back you up, and a growing pool of talented freelancers you can call on. But ultimately, the success of the team is down to you.

You can break it down into 3 parts:

  1. Making sure hire jobs happen – it’s meeting with customers, quoting and designing jobs and project managing jobs in the office and on site.
  2. Day to day management of your team – things like delivering 1-2-1s and appraisals, and making sure training needs are identified.
  3. Development of the department – looking at where we’re heading, having an investment strategy for our hire stock, looking at ways to improve what we do, and building relationships with existing and prospective customers.

What your Typical* day will look like: 

8:50am Cruise into the car park and catch up with your colleagues as you head in to the office
9:00am Log on and check your inbox – delegate what you can to the team, and reply to any queries you’ve received
9:30am Jump into Hire Toolbox Talk with your team – make sure everyone is on track with what they need to do today and tomorrow
10:00am Bathroom Break (you can do this whenever, this is just an example!)
10:05am Head out to a site visit for a potential conference at a local venue
12:00pm Get back to the office in time for Lunch
12:30pm Get to work on that quote from this morning’s visit
2:00pm Time for a brew – and make a round for the team while you’re up!
2:05pm Check in with the Warehouse team to answer their questions on next week’s festival job
2:45pm Follow up call with a customer about a quote you sent earlier in the week
3:15pm Check Rentman to make sure all jobs are on track and fire off a couple of questions to the team
4:00pm 1-2-1 with Elijah
4:45pm Make your plan for tomorrow
5:01pm Log off and head home!

*every day will be different, and you’ll be responsible for your work schedule 

So let’s talk money 

We’re not in a position where we can pay mega bucks for this role, and we’re being totally upfront about that – the salary range is between £33,000 and £40,000 – where you sit within that range will depend on your skills and experience.

It’s useful to also know that:

  • We’re Living Wage employers, so everyone is paid a decent wage
  • We apply a cost of living increase to salaries each year
  • After 3 years with us you’ll be eligible for an annual retention bonus

But we also know that it’s not all about the money. Here are some of the other benefits working with us:

  • Base rate of 28 days holiday, including bank holidays, which increases after 2, 4 and 5 years – up to 4 additional days.
  • Day off on your birthday
  • 1 day per quarter off to volunteer at a charity of your choice
  • Free flu jab each year
  • Free parking at the office, and free tea and coffee when you’re here
  • Access to a legal/financial/counselling hotline 24/7
  • Access to the TSS Library of helpful books
  • Team days, meals out and the annual TSS BBQ
  • Flexible working options
  • Branded clothing provided
  • As well as all the usual things like company pension, sick pay, paid training etc.

** The Perfect Candidate will tick all these boxes: **
You’ll be super organized and used to managing projects and deadlines
You’ll have a proven track record in delivering large scale events, and managing a diverse team to make that happen
You’ll be a natural problem solver who never backs down from a challenge
You’ll have a host of ideas to improve and grow the number, size and scope of jobs we take on
You’ll have great technical knowledge (although we don’t expect you to be an expert in everything!)
You’ll have read this job description and thought ‘Yeah, this sounds exactly what I’m looking for!’
You’ll be friendly and approachable with a ‘can-do’ attitude
You’ll have a good grasp of IT
You’ll have the vision and drive to take the hire department to the next level

The Nitty Gritty 

We work out of our main unit in Sherburn in Elmet (It’s between Leeds and Selby, about 7 minutes from the A1(M) junction 42). You’ll get a laptop and a mobile so you can work from pretty much anywhere – but we’d like you to be in the office at least one day each week.

The job is full-time, but we can be flexible on this for the right person. Full time hours are 37.5 hours per week, and we encourage any overtime worked to be taken back as time off in lieu.

Our current Hire Manager is staying in the business – we’re just having a reshuffle – so we don’t need to get someone into this role asap. But we really need somebody to have time to settle into the role and be fully up to speed for the busy Autumn season.

Want to know more? 

Just ask!

Your Next Step: 

If you’re ready to make a move and be part of our fab team, then Apply Now!